The most positive and important factor of the entire training was the facilitator. He was knowledgeable and relatable. He was able to get every point across effectively while still providing us with a pleasant training experience. I look forward to being part of more training's with Mr. Caldwell.

Much more entertaining and effective than previous courses.

The course was very helpful and the instructor made it a very positive experience for all of those involved.

I honestly don't have anything bad to comment on. I felt that at first it was going to be just another dry and boring training course, but then Rick made it fun and interactive as well.

All was positive. The training was informative and well designed with not just power points and writing, but with movie clips that made the training an enjoyable experience.

Changed my perspective on costumer service!

The environment created by Rick was fantastic. He made everyone feel comfortable and showed who he is as a person before asking us to do the same. Best training I have been to in a long time.

The speaker was very engaging and really made the training fun, while at the same time informative. Being someone who has taken this class before, I much enjoyed it this second time around.

I enjoyed the movie clips. Audio/visual resources are always a good way to keep the class interested.

I think the course is super helpful. I've taken this course twice and it refreshes my mind and allows me to get back on focus to continue to improve my customer services skills.